Retail Store Staffing – How To Get Good People

Hiring staff may not seem like a big deal, just find someone willing to fill a spot, right? Well, not so fast. Hiring a bad employee is worse than not hiring anyone at all. Finding good staff for your retail store is important and you need to know what to do to get good people.

Less is more

Retail Store Staffing - How To Get Good PeopleSo what should you be looking for? A few things, actually. First, don’t hire a lot of people. Instead hire a few people willing to work more shifts. Yes, more may give you more flexibility of hours, but fewer people who have more hours will have a bigger stake in the success of your retail store.

Use social media

Next, look for someone who “plays well with others.” How? Do a simple social media search after you get their application but before any interview. How do they deal with people online? Then during the interview ask them questions that will help you see how they deal with people offline. You’re looking for evidence that they are engaged in the real world with other human beings, so think of questions that will uncover this.

Past behavior as an indicator

People can and do change, but past behavior is usually a good indication of future behavior. During the interview asking questions about future plans aren’t a good gauge of how well they will work for you. Ask questions that probe their past, such as tell me about a time when you went out of your way for a customer. If they can’t do that, or if their answer doesn’t line up with your expectations, then you may not want to consider this person for your retail store.

“Sell” your retail store

You need to “sell” on why your retail store business is a great place to work. During an interview talk about your business, its history, what kind of environment you have created for your customers, what great customer service looks like to you, and about your management style. If this person is going to be a good fit, they need to feel like they are a good fit as well.

Find the negative

Get them to tell you something negative about how they have dealt with customers. Great employees will be up front about it and tell you how they fixed the problem, bad ones will deny they ever had a problem.

Check references

Lastly, don’t offer the job on the spot. Take the time to check their references and work history. Have them call you back the next day to get an answer. If they want the job, they’ll call. If not, they wouldn’t have been a good, long term employee.

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