Retail Store Operations – 5 Tips To Stop Shoplifting

Tis the season… for shoplifting. All retail store operations are in the same boat, and it’s an all year problem. There are ways to stop shoplifting. Here are a few.

Keep valuables close to registers

First, place items that are the most valuable close to the registers. Since Retail Store Operations - 5 Tips To Stop Shopliftingthat’s the place in the store where you and your staff spend the most time, it makes sense to keep the most valuable items there where you can keep an eye on them. At the very least, keeping items in clear view, meaning don’t put them in a corner or an area of the store where cover is provided will help stop shoplifting in your store.

Train your employees

Next, train your employees about what to look for when spotting shoplifters. It has to be said, and for legal reasons, DO NOT TELL THEM TO LOOK AT RACE OR NATIONALITY. That can get you in real hot water. Instead look at common shoplifting habits, like being nervous, not making eye contact, wandering around aisles, looking around constantly, leaving the store and returning again, lingering in certain locations and watching employees or looking up at surveillance cameras.

Keep the store clean and organized

Here’s another reason to give your employees to keep the store clean and organized: loss prevention. Cluttered, disorganized stores provide a much easier place to shoplift. It also makes it harder to see when something has been stolen. Also encourage your employees to walk around our retail store often and all over the place. Also be sure to have a store that is adequately staffed.

Communications

Keep the lines of communication open between staff and other store owners. Talk with other retail store owners about any suspicious behaviors they might have witnessed. Have your employees keep logs of suspicious behaviors to share with each other. Again, caution them about how they describe people. Make the logs something that helps, not something that comes back to bite you in the butt. Follow these ideas to stop shoplifting in your retail store.

Retail Store Operations – How Managing Employee Costs Can Help the Bottom Line

Retail Store Operations - How Managing Employee Costs Can Help the Bottom LineThe busy time of year for retail store operations is right around the corner. Employee costs are always on top of the list of worries, so how can you staff your store adequately and keep your bottom line healthy? Outsourced employees.

Outsourcing Employees

Outsourcing employees for the holidays is a great way to have enough staff in the store, but keep your costs low.

Companies like Retail Business Development can provide you with well trained staff that are familiar with the hottest and newest technology. You have trained people taking care of customer’s questions and concerns, and your well trained employees doing the job you trained them to do. Do things like plan longer hours for the holidays. Have special events for your best customers. All the things that you might have decided to nix because of the costs of paying employees to staff the events. Suddenly the benefits of these extras will outweigh the costs.

Can You See Your Bottom Line Growing?

Retail, telecommunications, mall speciality retail outsourcingOutsourcing will also save you money in employee costs. How? You know that hiring new employees costs you a lot of money. Salary, benefits and training costs all add up quickly. But, if you use outsourced employees, all of those costs are the responsibility of someone else. You pay the company, like RBD, who provides the staff.

RBD is responsible for all the other employment costs. Things like payroll taxes, health insurance costs and other benefits that are usually associated with hiring staff. You get the staff you need, the hours covered and pay a set fee. Win/win for you!

The holidays are coming, so make your plans now to beef up your store staffing by outsourcing employees. Your bottom line will thank you!

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Retail Store Operations- Management Styles: Participatory or Teamwork

Successful retail store operations start and end with your management. Two styles of management work very well in keeping your employees happy and invested in making your business a success: participatory style and teamwork style.

Retail Store Operations- Management Styles: Participatory or TeamworkThe participatory style of management is a style where the manager gives direction about what needs to be done, and explains how each task meshes with others to get the big picture completed. A participatory manager makes sure that the group understands how their contribution is important, and asks for input as to how to get it done, as well as letting them know how important their input is for the project.

Participatory style of management is based on the manager having faith in the abilities of their employees. Making employees aware of how important they are to the health of the organization, they are motivated to perform better. Usually this style is found in smaller retail store operations, with a lesser number of employees. Employees managed this way feel valued and take ownership in the project and the company.

A teamwork style of management uses the skills of the team member to determine his or her contribution to the project. A teamwork manager knows that teams are usually able to solve problems more quickly than individuals. In the teamwork style of management, tasks are accomplished by gathering the team first, and then assigning tasks among the team based on ability.

Each team member brings something important to the project, completing them more efficiently. Of course this style requires good communication between team members and teamwork management. Managers who practice this are very willing to give the team credit for success, and they coach their team to being successful. That is why, most retail store operations today, follow this style of management.

Either style will make your retail store operations work well, keep your employees happy and your bottom line moving into the black.


 

Retailing Cloud Based Retail Solutions
Cloud Based Retail Solutions
RBD Retail 3.0 Solutions are a set of enterprise, cloud-based solutions for the mobile workforce that delivers powerful ERP, CRM, HRM, eLearning and Reporting modules to sales associates in the field, executives, management and back-office personnel. Find out more about our Retailing 3.0 business solutions

Saving Retail Store Operations Money

Ask any store owner or manager what is most important to them, and they will tell you it’s saving money. Any money saved means more days the store stays open. So finding ways to save money in your retail store operations should be your number one goal.

Saving Retail Store Operations MoneyOne way to save money on store operations would be to find a way to reduce employee turnover, manage inventory and follow up with prospects, customers and past customers all with one easy to use system. The key is finding a system that has the pieces you need, in an economically reasonable form. Retail Business Development’s Assistant may be what you are looking for.

RBD Assistant is a Google Android™ tablet-based device that manages everything you need. The RBD Assistant system includes point of sale assistance and customer follow up, as well as employee scheduling, time clocking and training. It also has real-time sales reporting and analytics. RBD Assistant will track the sales process from beginning to end, allow the manager to see where the sales person has issues in the process and allow them to be trained, on the spot, so the sale isn’t lost. It also works to capture customer information for your follow up and marketing needs.

Having all your needs in one simple to use app means fewer separate apps or programs. You won’t need database software for customer follow up, employee management software to track hours and scheduling, or a training program to train your employees.

Plus the extra fact that the training is designed to train on the fly means sales are saved and your employee learns on the spot, cementing the knowledge. Not to mention that purchasing one program versus purchasing three or more means a huge cost savings. It’s a win/win all the way around.

For more information on RBD Assistant, visit http://retailing30.com/solution/assistive-selling-device/


 

Retailing Cloud Based Retail Solutions
Cloud Based Retail Solutions
RBD Retail 3.0 Solutions are a set of enterprise, cloud-based solutions for the mobile workforce that delivers powerful ERP, CRM, HRM, eLearning and Reporting modules to sales associates in the field, executives, management and back-office personnel. Find out more about our Retailing 3.0 business solutions

Retail Store Operations – Why JIT Ordering is the Way to Go

In retail store operations, wouldn’t it be nice if you could keep stock at a minimum, but have what you need when you need it? Usually if you keep a minimal stock, you could have customers being angry if they can’t get the phone they want when they want it, or going elsewhere to buy it. It is possible to keep just the right amount of stock, and it’s called JIT ordering (just in time ordering). It’s an effective way to run your retail store operations, while keeping your customers happy.

Retail Store Operations - Why JIT Ordering is the Way to GoJust in time inventory is an inventory management strategy. It is a strategy that concentrates on monitoring the inventory process so that costs associated with inventory control and maintenance are minimized. Just in time inventory is a process that relies on efficiently monitoring of the store stock and ordering new stock in a way that intuitively anticipates what is needed and orders it so that it arrives shortly before they are needed.

The strategy works to help contain inventory costs, inventory that must be stored at any one time and the amount of taxes that must be paid on larger inventories.

So how can you implement just in time ordering and keep your customers happy? First, know your products and your customers. Be on top of new phones and what is going to be the new hot thing. Order just a few so that you can gain an idea of whether it will be the new hot thing with your customers. Hold an exclusive pre-order event. This way you know to the exact number what you will need to order. After that use your extensive knowledge of how sales go as new phones become not the new hot thing anymore to order exactly what will be needed.

Just in time ordering is a great way to contain inventory costs, taxes and keep your business afloat, while keeping your customers happy.


 

Retailing Cloud Based Retail Solutions
Cloud Based Retail Solutions
RBD Retail 3.0 Solutions are a set of enterprise, cloud-based solutions for the mobile workforce that delivers powerful ERP, CRM, HRM, eLearning and Reporting modules to sales associates in the field, executives, management and back-office personnel. Find out more about our Retailing 3.0 business solutions

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Retail Store Operations – What Are Best Practices for Staffing During the Slow Season

Retail Store Operations - What Are Best Practices for Staffing During the Slow SeasonIt’s the height of the holiday shopping season, so why be a buzz kill and think about the slow January retail days to come? So you can set up some good retail store operations plans and best practices to succeed next year.

Part of your January plans will include an inventory. For tax reasons, retail stores should be doing merchandise and fixture inventories several times a year. Knowing what you are starting the year with for purposes of moving old stock out is always a good idea. The slow days in the beginning of January are the perfect time to do the counting. Then you can showcase for sale the items that need to go to make room for the things the New Year will bring.

While working on that inventory, make extra time to do a deep and thorough cleaning of the store. If you have to move stock on the floor to count it, take an extra few minutes to clean shelves and cabinets and organize their content. Having a neat and well organized store is something that your customers expect.

Retail, telecommunications, mall speciality retail outsourcingKnowing exactly what you have on hand is also an expectation. Kill two birds with one stone and accomplish both during a time when there are fewer of those customers around.

Of course, you should think about using outsourced staff for some of this activity. Find a company that has trained, efficient people who know the products like Retail Business Development. RBD can give you staff who can help with inventory and cleaning without having to worry about a ton of questions. RBD’s outsourced staff is trained to know your products, leaving your staff available for any customers who come in for help or service.
Using down time efficiently is a smart way to keep your retail operations in tip top shape.

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Retail Store Operations – Creating Sales Displays That Sell More

Your retail store operations are a big part of making sales and keeping customers. Retail sales begin even before the customer speaks with your sales staff for the first time.

Display creation is just PART of retail store operations, but it can be a REALLY big part. Product displays are what invites customers into your store to spend their money. The better they are, the more you will sell. Creating an attractive product display will bring in more customers. A great display can also help sell slow-moving items, publicize a sale, or decorate your store for the season.

Retail Store Operations - Creating Sales Displays That Sell More
Great displays are the best marketing tools and an important part of your retail store operations. If you have windows, you have a great “frame” for your displays, if not, no worries, there are plenty of ways to build beautiful displays. In order to figure out where to place displays means you should watch the flow of traffic in your store. That will show you the focal points or best places to place them.

Be sure to plan out your display. Think about how you want it to look, plan a budget for it and its theme. Sketch it out to be sure what you want to do will fit in the space. Make sure the display is balanced, the colors work, the lighting is correct and it doesn’t go “over the top” (as in is it too busy?) Balance can be asymmetrical, which can work better than being “matchy matchy”.

Color sets the mood and placing objects and then signage before setting it up on the sales floor will help you see if it looks appropriate. Keep in mind the ambience of the store when designing your display. If it conflicts it won’t matter how great it looks, all customers will remember is how awful it looked within the space.

Part of your retail store operations should be to document your displays so you remember what works and what doesn’t. A great idea in that vein is to take photos of the display and keep it in a file folder for easy reference. By documenting its success, you can re-create the display next year or if it flops, you can make sure you don’t repeat the same mistakes.

It’s a trial and error skill to learn, but once you figure out what works, keep it up, because a great display will make your retail store operations and sales soar!

For more information and great display ideas, please make sure to “follow” our pinterest account http://pinterest.com/retailbizdev/ and be especially sure to check out the retail displays board!


 

Retailing Cloud Based Retail Solutions
Cloud Based Retail Solutions
RBD Retail 3.0 Solutions are a set of enterprise, cloud-based solutions for the mobile workforce that delivers powerful ERP, CRM, HRM, eLearning and Reporting modules to sales associates in the field, executives, management and back-office personnel. Find out more about our Retailing 3.0 business solutions

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Retail Store Operations – Setting Up Best Practices for Your Employees

Retail store operations must have a “best practices” system for your employees these days, it’s more important than ever. A good “just in time”sales training system can be a great way to train and implement best practices for your store and sales staff.

Sales training is a necessary part of any retail business. But how often is that training learned then forgotten? Learning must be reinforced with best practices. It’s hard to remember to use what you learn too, so finding a system that can teach, implement best practices and help sales staff to remember to use them is a tall order. Retail Business Development has such a system, called Campus and Assistant.

Retail Store Operations - Setting Up Best Practices for Your EmployeesRBD Campus is a new service that has sales training materials that are instantly available through the cloud. Used in conjunction with the RBD Assistant, Campus can provide tutorials and immediate corrective training. Assistant tracks the sale from start to finish and provides reporting on where problems popped up. Campus provides the information and the training. Assistant then delivers the training. Easily, immediately and seamlessly.

The lessons learned on Campus provide a basis for best practices, then reinforces them through Assistant during the sales process. If your sales person has a hesitation about what best practice should be used, or how to use it, Assistant will find the problem area then suggest the re-training to reinforce it. Each interaction on the sales floor becomes another chance to train and reinforce what you want each of your sales staff to implement.

Just in time retail sales training solutions is the best solution for retail store operations in training, setting and implementing best practices. Your staff will thank you, your customers will thank you and so will your bottom line. For more information on RBD’s Campus and Assistant, visit: http://retailing30.com/solution/just-time-time-training/


 

Retailing Cloud Based Retail Solutions
Cloud Based Retail Solutions
RBD Retail 3.0 Solutions are a set of enterprise, cloud-based solutions for the mobile workforce that delivers powerful ERP, CRM, HRM, eLearning and Reporting modules to sales associates in the field, executives, management and back-office personnel. Find out more about our Retailing 3.0 business solutions

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Tips for Keeping Your Small Retail Store Afloat in Today’s Economy

Here are our top tips for keeping your small retail store afloat in today’s economy. Whether you are a single store owner or have a number of outlets in your retail empire, staying open is getting harder and harder by the day.

Larger big box stores can sell merchandise at a lower cost, hurting the margins of small business. Costs for overhead keep going up while consumer spending has gone down. But there are ways that small retailers can stay afloat in today’s economy and here are some ideas on how they can do it.

Tips for Keeping Your Small Retail Store Afloat in Today's Economy

First, fight the urge to sharply discount your products. Doing so may bring more customers into your store, but the loss of your profit margins will not make up for the extra sales, PLUS ongoing sales could condition your market to NEVER pay full price from you. Use other ways to build value for your customers to make up for the big box discounting. Free customer newsletters with great nuggets of information for them or small inexpensive giveaways will do much to build loyalty, garner you referrals for new customers and keep your margins in the black.

Another tip is to cut costs is to try lower your overhead. Try and renegotiate your lease terms if possible. If your landlord won’t lower the rent, see if you can find a space that is less expensive but has good visibility or traffic. See if there are other ways to cut overhead. Change your hours depending on traffic in your store. This will keep your utility bills and wages lower.


 

Retailing Cloud Based Retail Solutions
Cloud Based Retail Solutions
RBD Retail 3.0 Solutions are a set of enterprise, cloud-based solutions for the mobile workforce that delivers powerful ERP, CRM, HRM, eLearning and Reporting modules to sales associates in the field, executives, management and back-office personnel. Find out more about our Retailing 3.0 business solutions

 


 

Instead of jumping on the newest technology, be sure you are making the most of the technology you already have in place to reach out to your customers.

Review your inventory to see what is moving and what isn’t. If something isn’t, then find creative ways to market it, or resell it to another retailer. That will make room in your inventory and on the sales floor for products that are selling. Mostly, remember to keep your current customers happy. Happy customers keep shopping and tell others about your great service and business.

Mid Sized Retail Store Operations – Running With the Big Dogs

There is a middle ground when it comes to mid-sized retail store operations. You are not big enough to do million dollar ad buys like the Targets and Best Buys of the world, but you are not so small as to be a single or couple of stores outlet.

mid sized retail store operations

Mid Sized Retail Store Operations – So, how to you get the benefits of big box ideas at mid-tier pricing?

Ever used mystery shoppers to see how your employees measure up? Big box stores utilize mystery shoppers all of the time, analyzing numerous data points to see how their in-store service and shopping experience measures up. They use “Customer Experience Reports” to gather the information that tells them what is working and what is not in consumer electronic sales. This is one that can feel out of reach, where do you start to find a company that does this on a mid-tier budget? Our Mystery Shopper Services are affordable and scalable from big-box stores to multi-location outlets. Find more about our mystery shopping services today!

 


 

Retail Business Development Mystery ShoppingMystery Shopping Programs

Looking for a great Mystery Shopping Company that focuses specifically on the wireless and telecommunications industry? Look no further! TechnologyStoreShopper.com puts vital information right at your fingertips. We’re the secret shopping specialists for the technology retail sector – developing and managing turnkey programs for retailers, wireless carriers, franchise companies and manufacturers.

 


 

Next, assess the customer experience. One aspect that customers appreciate is consistency across multiple locations. Be aware of how you design your displays and store layout to make sure that each time a consumer enters one of your stores, the look and feel is the same. Think Best Buy, each store has a general layout that is consistent, computers on the right, TVs in the back and small consumer goods to the left. This makes the customer feel good from the minute they walk in the door!

How your employees interact with those customers plays a large part too. Is there a standard way that they greet the customer, listen to them and close the sale? Retail sales training can help provide this kind of consistency across locations.

If your employees aren’t adequately trained it can be a turn off to customers, but hearing about it gives you a chance to change it. Just one more reason to have mystery shoppers in to take a peek at your facilities and sales processes!

It is easy to forget that the big-box stores all started out as a single outlet, moved to a few stores, graduated to regional operations and THEN emerged as the behemoths that they are today. If you are a member of a Mid Sized Retail Store Operations group and looking for processes and systems to take you national, give us a call today to discuss how we can help make the jump to BEING one of the big dogs! 866.869.6975